Online exclusive - click here to shop the COSRX Snail Mucin Kit for a limited time! No taxes or fees + free shipping. →

Frequently Asked Questions

In addition to our clothing collection, we also offer shipping services. This includes:

  • U.S. to Canada package forwarding to shop from American exclusive retailers like Ulta, Target, and more
  • Free U.S. shipping address
  • Full service in-store return services, including free label printing and shipping materials
  • Personal shopping services, including use of our U.S. credit card, for Canadians using American online retailers
  • Discounted shipping rates to and from The States

By signing up for an account with our box forwarding services at, you can enjoy a discount of 15% on our clothing collection.

These perks are available for all Reach E-Shop members. 

Click here to learn more. 

Click here to sign up!

Visa, Mastercard, Amex, JCB, Shop Pay, PayPal, and Google Pay

We have sizing charts for each brand & clothing piece.

Click here to track your order.

Unfortunately, we do not offer refunds. Because we work differently with each brand, exchanges are based on the brand's country of origin.

Click here to visit our returns and exchanges page for more information.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Depending on your location, delivery can take between 1-7 days.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged.

If your item has not been shipped out yet, we can cancel your order and provide you with a full refund. However, if your item has already been shipped out, you will have to wait until you receive your item before sending it back to us for an exchange.

Taxes will depend on the province or territory we are shipping to and added upon checkout.

At checkout, there is a box to enter promo codes.

Occasionally we offer free shipping on all orders within Canada, no minimum. Please see the website banner to confirm the free shipping.

Normally, we offer free shipping on all orders over $100 CAD shipped within Canada and America.

You can contact us via email at

For more urgent inquiries, please call

Toronto 416-551-7168 

Vancouver 236-427-2931

Please view our return & exchange policy here.

You can contact us for any questions at or call us at 416-551-7168.

Please view our policy here.

To start your exchange, you can contact us at . If your exchange is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

We occasionally have discounts and sales based on events, holidays, and brands.

Occasionally, we offer free shipping within Canada for all orders (no minimum). Please use the website banner to confirm that the promotion is running. Outside of this, there is a flat shipping fee of $14.90 CAD.

Yes, we print them from our store.

Yes, we have a pickup option at check out.

We don’t offer same day shipping at the moment.

All sales items are final sale.

Unfortunately, we do not offer refunds.

If your orders are under $800 USD, there will be no duties.

All orders are subject to import duties depending on the value of your parcel.  Please inquire from your country’s customs office.

No, you do not have to pay sales taxes.

Please contact us to open an investigation at

Not enough items available. Only [max] left.
Browse WishlistRemove Wishlist