Returns & Exchanges
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
To be eligible for an exhange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You have the option to exchange items in person:
If you wish to exchange an item by mail, please follow these steps:
Restrictions
These brands do not accept returns or exchanges and consider all sales as final:
Allevo, Bwell, Deception, Kollar, Permanent Vacation, Waid.
There brands have 14-day exchange policy:
Cult of Individuality, Easy Sunday, Gigi Pip, Iamkoko.la, Rock N Rags, Mayfair, The Kript.
Refunds
Unfortunately, we do not offer refunds.
You can contact us for any returns or exchange questions at info@reacheshop.com or call us at 416-551-7168.
Exchanges
1. To start an exchange, you can contact us at info@reacheshop.com.
2. Once your exchange is approved, we will provide you with a return shipping label and instructions on how and where to send the item.
Please note that we cannot accept items that are returned without prior approval and a request for an exchange.
You can contact us for any returns or exchange questions at info@reacheshop.com or call us at 416-551-7168.
Cancellation
If your item has not been shipped out yet, we can cancel your order and provide you with a full refund. However, if your item has already been shipped out, you will have to wait until you receive your item before sending it back to us for exchanges.
Important Information
Sales tax
Please note that shoppers residing outside of Canada will not be charged sales tax.
Shipping Fees are nonrefundable
Please note that any original freight or handling costs will be subtracted from your invoice regardless of whether the shipping cost was complimentary at the time of checkout.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that custom products, such as special orders or personalized items, and personal care goods, such as beauty products, are not eligible for return or refund. If you have any questions or concerns about your item, please contact us for assistance.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.